❓ FAQ — Prime Basket

1. Are your perfumes authentic?
   Yes. We source from trusted distributors to ensure all fragrances are 100% genuine.

2. Where are you located?
   5267 Barker Cypress Rd, Ste unit 10, Houston, TX 77084
   

3. Do you accept returns on opened perfumes?
   No. Opened fragrances cannot be returned unless damaged or defective.

4. How long does shipping take?
   3–7 business days on average after processing.

5. Do you offer international shipping?
   Not at the moment.

6. What should I do if my perfume arrived damaged?
   Send photos immediately — we will replace or refund.

7. Can I cancel my order?
   Yes, before the order ships. Once shipped, you must follow the return process.

8. How do I contact customer service?
   Email: help.primebasket@gmail.com